VMware Support and Subscription Production - Technical support - for VMware vSphere Essentials Bundle for Retail and Branch Offices Add-On (v. 5.0) - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Service Manager Cloud Provisioning - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Infrastructure Standard - 2 additional processors - phone consulting - 1 year - 12x5

VMware Support and Subscription Production - Technical support - for VMware Infrastructure Foundation Acceleration Kit - 6 processors - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Site Recovery Manager - 1 processor - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware VirtualCenter Server - academic - upgrade from VMware VirtualCenter Foundation - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vSphere Essentials Plus Bundle (v. 5) - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware ThinApp Suite (v. 5) - 50 clients, 1 workstation - emergency phone consulting - 3 years - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCloud Automation Center Enterprise (v. 6) - 25 OS instances - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Management Suite Enterprise Plus (v. 5.0) - 25 managed systems - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

Vmware SDK - (v. 5) - license - must be purchased with software support

VMware Support and Subscription Production - Technical support - for VMware View Premier Bundle Starter Kit (v. 5) - 1 concurrent connection - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware VirtualCenter Agent for VMware Server - 4 processors - academic - emergency phone consulting - 3 years - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Site Recovery Manager Expansion Pack for vSphere Advanced (v. 4) - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Horizon Suite - 250 named users - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours