VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager Expansion Pack for vSphere Advanced (v. 4) - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Lab Foundation Bundle Standard - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Service Manager Connector: InControl - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

EMC - Technical support - for VMware vCenter Configuration Manager Workstation - 1 unit - phone consulting - 1 year - 24x7

VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Management Suite Enterprise (v. 5.0) - 50 virtual machines - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware View Enterprise Add-On (v. 5) - 10 concurrent connections - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCloud Suite Advanced (v. 5) - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Lab Manager - 1 processor - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCenter Site Recovery Manager - 25 virtual machines - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware View Premier Add-On - 100 VMs - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware IT Service Delivery Pack - 2 processors - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Infrastructure Enterprise Acceleration Kit - upgrade from VMware Infrastructure Foundation Acceleration Kit - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Infrastructure Standard - 2 processors - phone consulting - 1 year - 24x7

VMware Extended Support - Technical support - for SUSE Linux Enterprise Server for VMware - 100 hosts - must be purchased with software license - phone consulting - 1 year

VMware Support and Subscription Production - Technical support - for VMware Service Manager Portal - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Consulting and Training Credits - pre-purchasing training funds unit - 1 year - 1 credit - volume - 1201-2000 licenses