VMware Support and Subscription Basic - Technical support - for VMware Infrastructure Standard - 2 additional processors - phone consulting - 1 year - 12x5

VMware Support and Subscription Basic - Technical support - for VMware VirtualCenter Agent for VMware Server - 4 processors - phone consulting - 3 years - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager Expansion Pack for vSphere Advanced (v. 4) - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Horizon Suite - 20 users - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Site Recovery Manager - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware VirtualCenter Foundation - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Consulting and Training Credits - pre-purchasing training funds unit - 1 year - 1 credit - volume - 151-600 licenses

VMware Support and Subscription Production - Technical support - for VMware ThinApp Suite (v. 4) - 50 clients, 1 workstation - VMware Purchasing Program - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCenter Configuration Manager Workstation - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Management Suite Enterprise (v. 5.0) - 25 VMs - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vShield App - 25 virtual machines - emergency phone consulting - 2 months - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vSphere Essentials Plus Bundle (v. 5) - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vSphere Essentials Bundle for Retail and Branch Offices Starter Kit (v. 5.0) - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware View Enterprise Bundle - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware View Premier Bundle (v. 5) - 100 concurrent connections - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCenter Chargeback - 1 processor - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours