VMware Support and Subscription Production - Technical support - for VMware vCenter Configuration Manager Server - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Management Suite Enterprise (v. 5.0) - 50 virtual machines - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Manager (v. 5.0) - Terabyte Managed - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager Standard (v. 5) - 25 virtual machines - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Server Standard for vSphere (v. 5) - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager - 25 virtual machines - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Site Recovery Manager Acceleration Kit - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Infrastructure Enterprise - 2 processors - academic - upgrade from VMware Infrastructure Foundation - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Lifecycle Manager (v. 1.1) - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Consulting and Training Credits - pre-purchasing training funds unit - 1 year - 1 credit - volume - 51+ licenses

VMware Support and Subscription Production - Technical support - for VMware Service Manager Connector: HP System Insight Manager - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware ThinApp Client License (v. 4.x) - 100 clients - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCenter Configuration Manager Workstation - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Per Incident Support - Product info support - for VMware VirtualCenter & VirtualCenter Agent for VMware Server - academic - web support - 1 year - 1 incident - 12x5 - response time: 1 business day

VMware VirtualCenter Agent for VMware Server - License - 4 additional CPU - VPP - level 4 (1750+)

VMware Support and Subscription Production - Technical support - for VMware VirtualCenter Agent - 4 processors - emergency phone consulting - 1 year - 24x7 - response time: 2 h