VMware Support and Subscription Basic - Technical support - for VMware Lab Expansion Bundle Standard - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Service Manager - 1 named user - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware Service Manager Connector: Centennial Disc - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Configuration Manager Workstation - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Manager (v. 5.0) - 1 network device - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager Enterprise (v. 5) - 1 virtual machine - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vSphere Storage Appliance - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Per Incident Support - Product info support - for VMware VirtualCenter & VirtualCenter Agent for VMware Server - web support - 1 year - 5 incident - 12x5 - response time: 1 business day

VMware Support and Subscription Basic - Technical support - for VMware vShield App - 25 virtual machines - academic - emergency phone consulting - 2 months - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vShield Edge (v. 5) - 25 virtual machines - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vSphere Essentials Bundle for Retail and Branch Offices Add-On (v. 5.0) - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vSphere Storage Appliance (v. 5) - 1 instance - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCloud Director / vCenter Chargeback - 25 virtual machines - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Site Recovery Manager Expansion Pack for vSphere Advanced (v. 4) - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware View Premier Bundle - 10 VMs - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Lab Foundation Bundle Enterprise - emergency phone consulting - 1 year - 24x7 - response time: 30 min