VMware Support and Subscription Production - Technical support - for VMware vShield App (v. 5) - 25 virtual machines - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vSphere Enterprise Edition (v. 5) - 1 processor - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCloud Networking and Security Standard Edition - 25 VMs - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCenter AppSpeed - 25 virtual machines - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Horizon Suite - 10 users - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware View Premier Bundle - 100 VMs - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Virtual Desktop Infrastructure Bundle - 100 VMs - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Per Incident Support - Technical support - for VMware vSphere Hypervisor (v. 5) - academic - phone consulting - 1 year - 5 incident - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Service Manager Connector: Altiris - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Configuration Manager Server - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Management Suite Enterprise (v. 5.0) - 25 VMs - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Manager (v. 5.0) - 1 managed system - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Management Suite Standard (v. 5.0) - 25 VMs - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware VirtualCenter Agent for VMware Server - 4 processors - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vShield Bundle - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware View Premier Bundle (v. 5) - 100 concurrent connections - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min