VMware Support and Subscription Production - Technical support - for VMware vCenter AppSpeed - 25 virtual machines - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Virtual Desktop Infrastructure Bundle - 10 additional VMs - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware IT Service Delivery Pack - 2 processors - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware View Manager - 10 desktop VMs - VMware Purchasing Program - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware ThinApp Client License (v. 4.x) - 100 clients - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Configuration Manager Instance - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Enterprise - 1 managed system - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Management Suite (v. 5.0) - 1 managed system - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Manager (v. 5.0) - Terabyte Managed - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vSphere Storage Appliance - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware VirtualCenter Server - academic - phone consulting - 1 year - 12x5

VMware Support and Subscription Production - Technical support - for VMware vShield App with Data Security (v. 5) - 25 virtual machines - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vSphere Enterprise Plus Edition (v. 5) - 1 processor - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Horizon Suite - 200 users - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Horizon Mirage - 1000 named users - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware View Premier - 10 VMs - upgrade from VMware View Enterprise - emergency phone consulting - 1 year - 24x7 - response time: 30 min