VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Management Suite Advanced (v. 5.0) - 25 VMs - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Manager (v. 5.0) - 1 network device - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager Standard (v. 5) - 25 virtual machines - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vSphere Storage Appliance - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vShield Edge (v. 5) - 25 virtual machines - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vSphere Enterprise Plus Edition (v. 5) - 1 processor - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware View Premier Bundle Starter Kit (v. 5) - 1 concurrent connection - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager - 25 virtual machines - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCloud Automation Center for Server - 10 managed machines - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vSphere Storage Appliance for Retail and Branch Offices Add-On (v. 5) - 10 CPU - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware ThinApp Suite (v. 5) - 50 clients, 1 workstation - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCloud Automation Center for Desktop (v. 6) - 25 packs - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Consulting and Training Credits - pre-purchasing training funds unit - 1 year - 1 credit - volume - 10-50 licenses

VMware Support and Subscription Production - Technical support - for VMware Service Manager Connector: HP System Insight Manager - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Horizon Suite - 200 users - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Lab Manager Agent - 2 processors - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours