VMware Support and Subscription Production - Technical support - for VMware Infrastructure Foundation Acceleration Kit - 6 processors - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Infrastructure Enterprise - upgrade license - 2 additional processors - upgrade from Standard - phone consulting - 1 year - 12x5

VMware Support and Subscription Basic - Technical support - for VMware vCenter Log Insight - 25 OS instances - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Per Incident Support - Technical support - for VMware vSphere Hypervisor (v. 5) - academic - phone consulting - 1 year - 3 incident - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Service Manager Connector: Altiris - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware Service Manager Connector: IBM Director - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Management Suite Enterprise Plus (v. 5.0) - 25 managed systems - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware vCloud Services Bundle - 300 virtual machines - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vShield Bundle - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vSphere Essentials Bundle for Retail and Branch Offices Starter Kit (v. 5) - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Infrastructure Standard - 2 additional processors - phone consulting - 1 year - 12x5

VMware Support and Subscription Basic - Technical support - for VMware VirtualCenter Agent for VMware Server - 4 processors - phone consulting - 3 years - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager Expansion Pack for vSphere Advanced (v. 4) - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Basic - Technical support - for VMware Horizon Suite - 20 users - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware Site Recovery Manager - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours