VMware Consulting and Training Credits - pre-purchasing training funds unit - 1 year - 1 credit - volume - 1201-2000 licenses

VMware Support and Subscription Basic - Technical support - for VMware vCenter Configuration Manager Instance - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Enterprise - 1 managed system - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware vCenter Operations Management Suite (v. 5.0) - 1 managed system - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Server Standard Edition (v. 5) - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager - 25 virtual machines - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vCenter Site Recovery Manager Acceleration Kit for vSphere Enterprise Plus (v. 4) - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware Virtual Desktop Infrastructure Bundle - 100 VMs - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Consulting and Training Credits - pre-purchasing training funds unit - 1 year - 1 credit - volume - 1-9 licenses

VMware Extended Support - Technical support - for SUSE Linux Enterprise Server for VMware - unlimited hosts - must be purchased with software license - phone consulting - 1 year

VMware Support and Subscription Basic - Technical support - for VMware Service Manager Connector: Centennial Disc - academic - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Configuration Manager - 1 server - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Basic - Technical support - for VMware vCenter Operations Management Suite Enterprise (v. 5.0) - 50 virtual machines - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

VMware Support and Subscription Production - Technical support - for VMware VirtualCenter Agent - 1 server, 2 processors - phone consulting - 1 year - 24x7

VMware Support and Subscription Production - Technical support - for VMware vSphere Enterprise Plus Acceleration Kit - 8 processors - promo - emergency phone consulting - 1 year - 24x7 - response time: 30 min

VMware Support and Subscription Production - Technical support - for VMware vSphere Hypervisor (v. 5.0) - 1 processor - emergency phone consulting - 1 year - 24x7 - response time: 30 min